Who we are
Suggested text: Our website address is: https://coverclinic.com.
Introduction
Welcome to Cover Clinic (“we”, “us”, “our”, “Cover Clinic”, “coverclinic.com”). We are committed to protecting and respecting your privacy.
This Privacy & Cookie Policy explains how we collect, use, share or store personal information when you visit or use our website (https://coverclinic.com/) or contact us via the information provided on the site, and how we use cookies or similar tracking technologies.
If you have any questions about how we handle your data, you can contact us at: info@coverclinic.com or by phone: 07720 531277.
What Information We Collect
Depending on how you interact with our website, we may collect:
Cookies and tracking data (see Cookie section below).
Information you provide directly: when you use the “Book an appointment” form – e.g. name, email address, phone number, message, preferred date/time.
Usage data: data about how you use the website (e.g. pages visited, referral source, browser type).
Technical data: IP address, browser/device information, and other standard web-log data.
Why We Collect & How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries or appointment requests.
- To schedule and administer appointments or consultations.
- To communicate with you about services, scheduling, and related matters.
- To improve our website: understanding usage patterns to optimise and maintain the site.
- For legal, administrative, and security purposes (e.g. preventing misuse, protecting our services).
We will only process personal data where we have a lawful basis (for example, your consent when you submit the contact form, or because processing is necessary for the performance of a service you have requested).
Data Sharing & Third Parties
We will not sell your personal data. We may share data with third-parties only where necessary, for example:
- Third-party tools or service providers that help us operate the website (e.g. hosting).
- Legal or regulatory authorities if required by law or to protect rights, property, or safety.
We ensure any third-party processors apply appropriate security measures, but you remain responsible for reviewing third-party privacy if you follow external links or use embedded third-party services.
Data Retention
We will retain your personal data no longer than necessary for the purposes it was collected, including: responding to your inquiry or appointment, and keeping records as required by law. After that, data will be securely deleted or anonymised.
Your Rights
Under UK GDPR, you have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Withdraw consent
- Object to processing
- Request a copy of your data
To exercise these rights, email info@coverclinic.com.
Cookie Policy
What Are Cookies?
Cookies are small files stored on your device when you visit a website.
Cover Clinic uses very minimal cookies – only one functional cookie generated automatically by WordPress.
Cookies Used on This Website
Functional Cookies
These cookies are not essential but improve website functionality.
| Cookie Name | Purpose | Type | Domain | Lifespan |
|---|---|---|---|---|
| wpEmojiSettingsSupports | Enables emoji rendering in WordPress content. This helps ensure emojis display correctly across devices. | Functional | coverclinic.com | Session |
Important notes:
No third-party cookies are used.re not essential but improve website functionality.
This cookie does not collect personal information.
No advertising, tracking, or analytics cookies are used.
How to Control Cookies
You can block or delete cookies in your browser settings.
However, blocking functional cookies may cause certain elements (such as emoji rendering) to stop working.
Changes to This Policy
We may update this Privacy & Cookie Policy from time to time. Updates will be posted on this page with a new “Last updated” date.
Contact Us
If you have questions about this Privacy & Cookie Policy, please contact: info@coverclinic.com